Frequently Asked Questions
Who do I contact about wireless service, cable TV and the wired (Ethernet) network?
Contact the EITS Help Desk at 706-542-3106. The EITS Help Desk website also has step-by-step instructions on the key services on campus, such as wireless network, wired network, UGAMail and more. A listing of cable TV channels is available on the EITS website.
What if I need special accommodations?Yes. All special requests for housing go through the Disability Resource Center (DRC), including requests to accommodate a disability or a medical condition (physical or mental). Students should register for housing like any other student as soon as possible and contact the Disability Resource Center. We have a variety of options across campus, and we work to accommodate what the Disability Resource Center deems necessary and appropriate for the student.
What is the residence hall visitation policy? When can I have guests in my room?
There are two visitation designations to accommodate the individual preferences of students; the options indicate times during which guests are permitted to visit and are noted in each community description.
- Visitation 1: Visitation permitted Monday through Thursday from 10 a.m. to 2 a.m. and 24-hours beginning 10 a.m. Friday through Saturday, ending at 2 a.m. Monday (Sunday night).
- Visitation 2: Visitation permitted 24 hours a day, seven days a week.
Do I have to leave my room during mid-year breaks such as winter break and spring break?
Most undergraduate halls are closed for mid-year breaks, meaning residents must leave during these breaks. Exceptions include Brown Hall, Reed Hall and Payne Hall, which remain open. East Campus Village apartments, University Village Housing apartments and HSC townhomes remain open as well.
What type of security exists in the residence halls?
All residence halls feature controlled access, requiring UGA ID cards and a PIN (Personal Identification Number) for entrance. All communities have a community desk. The desk is the center for all operations in the community and operates 24 hours a day. The University Housing security staff is also present in each community from 10 p.m. to 6 a.m. every day. If you have additional questions, feel free to email us or contact us at 706-542-1421.
Can first-year students have a car on campus? How can I get information about parking?
Yes. Please visit UGA Parking Services or call 706-542-PARK to learn more about the parking rules and regulations.
How can I get around campus if I don't have a car?
UGA has an extensive transit system. In fact, it carries the highest volume of any university-operated transit system in the United States. Free access to the UGA bus system is provided through the student transportation fee. For more information, visit Campus Transit.
Is public transportation available near residence halls?
The Athens Transit Authority has bus routes connecting University of Georgia students, staff and faculty to nearly every part of Athens-Clarke County, all at no charge with display of a valid University of Georgia identification.
Check out the Athens Transit Authority website to learn all about the Athens bus system.
What do I do if I have a maintenance problem in my room?
For routine work requests, students should call 706-542-3999 to report a problem. Request work from maintenance. Maintenance staff will complete work requests in the order in which they are received.
For facilities emergencies, students should contact their 24-hour community desk to report the problem. The desk assistant will contact the appropriate housing staff to address the problem. View the Contact page for more information.
What custodial service is offered in the halls?
University Housing custodial staff clean the common areas and bathrooms in each traditional-style residence hall every weekday. If you live in a suite-style room, custodial staff will be entering your room once each week to clean the bathroom, though students are still responsible for cleaning their own rooms.
A weekly apartment cleaning service is available to a limited number of East Campus Village residents for an additional fee above the cost of housing. Information on this service is available from the East Campus Village Community Office in Rooker Hall.
In no case will the custodial staff take out the trash or otherwise clean individual student rooms or bedrooms. Students must take their trash to the hall's Dumpster or trash chute, whichever is applicable.
Every residence hall room is subject to a comprehensive deep cleaning once each year in the summer.
What is the alcohol policy?
In addition to the University's alcohol and drug policies and associated conduct regulations available at https://conduct.uga.edu/content_page/code-of-conduct, the following policies will be enforced by University Housing.
- 1. Georgia law prohibits possession or consumption of alcoholic beverages by those under the legal drinking age and prohibits making alcoholic beverages available to persons under the legal drinking age. Underage students found in possession of alcoholic beverages will be asked to dispose of the alcohol under supervision of housing staff.
- 2. Monies collected or generated by University Housing may not be used to purchase alcohol. Alcoholic beverages may not be sold, under any circumstances, or given away at organized student functions within the residence halls.
- 3. Common source containers (e.g. kegs, punch bowls) are not allowed in the residence halls and apartments.
- 4. Residents of legal drinking age may consume alcoholic beverages in the privacy of their room or apartment unit; no alcoholic beverages may be consumed in any other areas of the community outside of the student room or apartment, including common areas.
- 5. No open containers of alcoholic beverages are permitted outside of individual residence hall rooms or apartment units.
- 6. No student shall furnish, or cause to be furnished, any alcoholic beverage to any person under the legal drinking age.
- 7. Inappropriate behavior related to the consumption of any alcoholic beverage or any illegal drug is prohibited.
- 8. Failure to follow the alcohol policy will result in a referral to the university student conduct process. In addition, the student may be subject to arrest for violating State and/or Federal law.
Can I smoke in my room?
Smoking is prohibited within all residence halls. In addition, the burning of candles, incense or other materials is not permitted. Each room is equipped with a smoke detector, and each hall has several fire alarm pull stations and fire extinguishers in case of emergency.
Are pets allowed in the residence halls?
The only pets permitted in the halls are fish. Aquariums must be 20 gallons or less.
What’s the deal with the 17-position adjustable beds?
Traditional residence hall rooms (except for East Campus Village and University Village communities) feature 17-position adjustable beds. Headboards and footboards are 64” tall by 38” wide with 17 levels of adjustment for height. When raised to the highest position, there is 60" of vertical clearance underneath. Rooms with differently configured beds are noted on individual residence hall pages. Residents may submit a work request for housing staff to raise or lower 17-position adjustable beds once they have checked into their space.
What is the decoration policy?
The condition of the room must be the same at checkout as it is at check in. Residents should review the online Community Guide for the decorations policies specific to the traditional rooms and apartments. Students may bring other furniture but the existing furniture MUST remain in the room. Seventeen-position adjustable beds are available in most rooms, with few exceptions.
Do I need insurance for my belongings while living on campus?
University Housing recommends that students obtain some type of renter’s insurance whether that be a special policy or as a part of the parents’ homeowner policy.
Can I bring futons, rugs, carpets, mini fridges and microwaves?
Yes. You will get information from vendors and you can order from them if you’d like but, as a state institution, we don’t endorse them. Since room sizes vary widely even within halls, we suggest waiting until you either have your final room assignment or have moved in to purchase rugs and carpet. Check for guidelines in the Community Guide. Russell Hall rooms have a microfridge—a mini fridge and microwave combination.
How do the community-style bathrooms work?
Students will never be required to share a restroom with members of the opposite gender. In co-ed halls with community baths, students are generally separated by gender on different floors or wings. In suite-style bathrooms, each suite houses only same-gender students. All halls have gender-neutral bathrooms available.
Is Internet included? What about phone service?
All halls have wireless internet at no extra cost. Wired Ethernet ports can be activated at no charge by contacting the EITS HelpDesk (706-542-3106 or firstname.lastname@example.org). Phone service is not provided, as most students use cell phones to communicate.
Are the halls air-conditioned?
Yes. All halls have air conditioning.
Do the halls have kitchens?
All halls have communal kitchens—usually on multiple floors. Students must clean up after themselves and use their own kitchen utensils, cookware and dishes. Apartment-style rooms (in ECV) have kitchenettes complete with cabinets, a microwave, a kitchen sink and a full-size refrigerator. Apartments in University Village have a kitchen with full-sized appliances.
Do the halls have laundry facilities?
All halls have laundry facilities onsite. Larger halls have multiple laundry facilities, usually on ever other floor. Laundry is included in the rent rate and machines do not accept cards or coins.
Can housing accommodate students with disabilities?
Yes. Students with disabilities should register for housing like any other student as soon as possible and contact the Disability Resource Center, the sooner they contact them the better we can accommodate. We have a variety of options across campus, and we work to will accommodate what the Disability Resource Center deems necessary and appropriate for the student.
When is the housing fee due? How do I pay?
Fall fees are typically due when classes begin in August, and spring fees are typically due when classes begin in January. All transactions will be made through Student Accounts in the UGA Bursar’s Office. Credit card payments can be made online. Make checks payable to the University of Georgia. Do not remit any payments to University Housing.
What is supplemental housing?
Students in supplemental housing may live in non-traditional spaces such as lounges until such time as permanent spaces become available. For more information about supplemental housing, visit the Supplemental Housing page.
Where Does Your Rate Dollar Go?
The outstanding services and programs that make living in University Housing an enjoyable and productive experience require a great deal of resources. Dedicated staff – both student and professional, utilities, debt service payments and capital improvement projects name just a few of the many expenses incurred to provide comfortable, affordable and secure on-campus housing options in residential communities where the academic success and personal growth of residents are encouraged and supported. If you have ever wondered where your rent dollars go, we would like to help illustrate how useful each and every penny can be.